1. Digital Service Policy

This website provides access to a digital membership service delivered electronically.

No physical items are shipped. All access is created and delivered through the email address you provide at checkout.

By purchasing from this website, you acknowledge that you are buying a non‑tangible digital service that requires a compatible device, stable internet connection, and the ability to follow setup instructions.

2. Delivery Policy

All digital access is delivered via email.

Delivery Time:

Access is typically delivered within 1–12 hours, depending on order volume and verification requirements.

Delivery Includes:

• Your digital access credentials

• Setup instructions

• Device‑specific guidance (if needed)

Customer Responsibilities:

• Provide a correct email address

• Check spam/junk folders

• Ensure your device and app are compatible

• Follow the setup instructions provided

If you do not receive your access within the stated timeframe, please contact us and we will resend the information.

3. Refund Policy

Because this is a digital service that is created and delivered electronically, all sales are final once access is delivered.

Refunds are not provided for:

• Digital access already created or delivered

• Incorrect information provided by the customer

• Device incompatibility

• Customer not following setup instructions

• Customer changing their mind after activation

• Internet, Wi‑Fi, or network issues outside our control

We will assist with troubleshooting to ensure your digital access works on a compatible device.

4. Device & Compatibility Policy

It is the customer’s responsibility to ensure:

• Their device supports the required app

• Their internet connection is stable

• They follow the setup instructions provided

We do not guarantee compatibility with all devices or apps.

5. Service Availability Policy

Service performance may vary based on:

• Internet speed

• Wi‑Fi stability

• Device performance

• Third‑party applications used to access the service

We do not guarantee uninterrupted access.

6. Customer Information Policy

Customers must provide accurate information, including:

• Email address

• Device type

• Preferred access format

Incorrect or incomplete information may delay delivery.

7. Content Policy

Digital access may include a variety of online content.

We do not guarantee the availability of any specific category, feature, or item.

8. Support Policy

We provide support for:

• Setup

• Basic troubleshooting

• Device guidance

Support does not include:

• Fixing customer internet issues

• Fixing customer device issues

• Third‑party app problems

9. Device Blocking & VPN Policy

Some devices, internet providers, and Wi‑Fi networks block IPTV applications.

This may cause the app to:

• Close immediately

• Return to the home screen

• Show “No Connection”

• Freeze or fail to load content

When this occurs, a VPN may be required to bypass the block.

A VPN is not our product, but it is a common tool used to stabilize access when a device or network restricts IPTV traffic.

Customers are responsible for:

• Ensuring their device or network does not block IPTV apps

• Using a VPN if their device or internet provider requires one

• Following the setup instructions provided

Service delivery is considered complete once digital access credentials and instructions are sent, regardless of whether a VPN is required on the customer’s device or network.

10. Cancellation Policy

To stop future billing, subscribers must cancel their subscription directly through their own PayPal account. Email requests, messages, or support inquiries do not cancel a subscription. If you wish to end your subscription, please log in to your PayPal and cancel it from your end.

Email us at strstreamtv@gmail.com for any questions you may have on Strstreamtv.